Frequently Asked Questions

🛍️ Orders & Shipping

How long will my order take to arrive?
We process orders within 1–2 business days. Delivery times vary depending on your location within New Zealand. You'll receive a tracking number once your order has been dispatched.

Do you ship internationally?
We currently ship within New Zealand and Australia. If you're based overseas and would like to place an order, please contact us and we'll do our best to help.

How can I track my order?
Once your order is dispatched, you'll receive an email with your tracking details. If you haven't received this within 3 business days of ordering, please get in touch.

🌿 Products

What materials are your scarves and hijabs made from?
At Flora and Pink, we are on a journey toward using exclusively natural fibres. While we are not yet fully there, natural fibres are at the heart of our vision — and we are actively working toward making them the standard across our entire collection. Each product listing includes specific fabric details so you know exactly what you're getting.

How do I care for my scarf or hijab?
Please visit our Care Instructions page for full guidance on washing, drying, ironing, and storing your pieces.

Do your colours look the same in person as online?
We do our best to photograph our products accurately. However, colours may vary slightly depending on your screen settings. If you're unsure about a colour, feel free to contact us.

💳 Returns & Exchanges

What is your return policy?
We do not offer refunds on any products unless they are proven faulty. If you believe your item is faulty, please reach out to our team via our contact page and lodge an enquiry.

Can I exchange an item?
Yes! If you'd like to exchange for a different colour or style, please contact us within 14 days of receiving your order and we'll work with you to find a solution and guide you through the process.